Fulfilment policy

AceEleven sells digital access to AI-generated essay feedback and spelling practice, delivered entirely within your account — there is no physical product to ship. Access is granted immediately once payment is confirmed by our payment processor, Stripe.

Free: a one-off 50-credit signup bonus, no card required.

Pay as you go (£10): a one-off purchase of 500 credits (10 essay analyses). Credits don’t expire and can be topped up again at any time.

Monthly (£30/mo): a recurring subscription granting 1,500 credits (30 essay analyses) each billing period, plus spelling practice and full essay history. Monthly credits reset at renewal and do not roll over — unused credits from one period are not carried into the next.

Pay-as-you-go purchases are billed once, at the time of purchase. The monthly plan is billed automatically every billing period on the anniversary of your first payment, using the card on file with Stripe, until you cancel.

You can cancel at any time from your account. Cancelling stops future renewals — you keep full access to the monthly plan’s features (spelling practice, full history, the period’s credits) until the end of the period you’ve already paid for, after which the account reverts to the free plan.

Because credits are consumed immediately when an essay is analysed, we don’t offer refunds for credits already used. If you were charged in error, or a technical fault meant you paid for an analysis that never completed, contact us within 14 days and we’ll refund or re-credit the affected amount.

For the monthly plan, if you cancel, you are not charged again — we don’t provide partial refunds for the remainder of a period you’ve already paid for and are still able to use.

This policy doesn’t affect any statutory rights you have as a consumer under UK law.

If a renewal payment fails, Stripe will retry automatically over the following days; if it continues to fail, the account reverts to the free plan and spelling practice/full history access ends at that point.

Billing questions or refund requests: hello@aceeleven.co.uk